Title:
発券システム
Document Type and Number:
Japanese Patent JP5264878
Kind Code:
B2
Abstract:
PROBLEM TO BE SOLVED: To provide a ticketing system which has a plurality of support methods to enable an operator, who deals with a request for support at a call center when the same is received from a ticketing terminal device, to select the support methods.SOLUTION: In a ticketing system, a ticketing terminal device 10 of a station 1, a ticketing integrated control device 21 of a system center 2, and a reservation/ticketing operation terminal device 31 of a call center 3 are connected through a business data network N1. Also, the ticketing terminal device 10, a connection management server 22 of the system center 2, the reservation/ticketing operation terminal device 31 of the call center 3, and a user operated support terminal device 32 are connected through a voice/image data network N2. When a user of the ticketing terminal device 10 calls the call center 3, the ticketing system enables an operator to perform: an operational support to carry out a whole ticketing process for the user using the reservation/ticketing operation terminal device 31; a voice guidance; an operational instruction through a support display on a display/operation panel; or a remote operation of the ticketing terminal device 10.
Inventors:
Kentaro Miyazaki
Yosuke Kato
Yohei Takado
Isa Takashi
Makoto Sato
Takayuki Hirai
Yosuke Kato
Yohei Takado
Isa Takashi
Makoto Sato
Takayuki Hirai
Application Number:
JP2010292409A
Publication Date:
August 14, 2013
Filing Date:
December 28, 2010
Export Citation:
Assignee:
Railway Information System Co., Ltd.
International Classes:
G07B5/00; G06Q50/30; G07B1/00
Domestic Patent References:
| JP2005071145A | ||||
| JP6044283A | ||||
| JP2008181201A |
Attorney, Agent or Firm:
Kenzo Fukuda
Shinichi Fukuda
Kyosuke Kato
Shinichi Fukuda
Kyosuke Kato
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