Title:
ネットワークシステム、サーバ、および情報処理方法
Document Type and Number:
Japanese Patent JP7412157
Kind Code:
B2
Abstract:
To provide a chatbot system that can easily obtain answers that users want.SOLUTION: A network system 1 is provided for responding to inquiries from users. The network system 1 identifies a target device from user's usage device registration information, determines the state of the target device from log information of the target device, and refers to an answer database to give an answer according to user's inquiry contents and the state of the target device.SELECTED DRAWING: Figure 1
Inventors:
Atsushi Fukumori
Application Number:
JP2019223734A
Publication Date:
January 12, 2024
Filing Date:
December 11, 2019
Export Citation:
Assignee:
QUALCOMM ATHEROS, INC.
International Classes:
G06Q30/016
Domestic Patent References:
| JP2019160109A | ||||
| JP2019114125A | ||||
| JP2010066841A |
Other References:
人工知能を使用した「AI故障診断」導入で顧客サポート スピーディな自己解決や修理対応の効率向上に貢献,[online],シャープ株式会社,2018年03月,https://jp.sharp/business/case/aiservice/pdf/aiservice_detail_1.pdf,[検索日 2023.09.05]
Attorney, Agent or Firm:
Satoshi Yamauchi
Hiroshi Kitahara
Seiko Ito
Ken Nakanishi
Hiroshi Kitahara
Seiko Ito
Ken Nakanishi