To disclose the invention relating to an apparatus management device and remote apparatus diagnosis management system for detecting not only operational abnormality of an apparatus but also a tendency to the operational abnormality.

In a remote apparatus diagnosis management system 1, an apparatus management device 3 which is managed by a remote diagnosis management device 2 and manages electronic apparatuses K2-Kn, acquires not only status information of the electronic apparatuses K2-Kn from the electronic apparatuses K2-Kn but also process information and judges whether or not a corresponding process falls into or is in danger of falling into an abnormal status based on the acquired process information. In the case that it is judged that the process falls into or is in danger of falling into the abnormal status, abnormal avoiding treatment such as re-start of a process is applied in the process. Therefore, occurrence of a fault in the electronic apparatus K2-Kn can be prevented and a downtime of the electronic apparatus K2-Kn can be reduced or eliminated.