To provide a call center system in interlocking with customer information and a call method in interlocking with the customer information capable of storing information with respect to buyers as the customer information, effectively utilizing the stored customer information with respect to later purchase applications so as to thoughtfully cope with customers.
The system apparatus for receiving an order by a customer phone 9 from a customer and interchanging words with the customer, adopts a characteristic configuration means provided with a customer information management server 2 that stores information with respect to an ordered article as a result of interchanging words with the customer together with a telephone number of the customer phone 9 and the name of the customer and searches the information with respect to the order having been stored in the case of interchanging words with the customer when receiving an order from the same customer later.
TAKEKOSHI MINEHIRO
KIMIJIMA ARINORI
OGAWA TAKETOSHI
SATO FUMIAKI
NTT COMM KK