To provide an emergent interactive teleoperator system for the receiving order of funeral.

In this system, the operator in each domestic area judges clearly various requests over 24 hours from an interactive TV or interactive cellular phone 1 by a network, and solves a difficult problem. The system makes contact with a hospital, a fire station, a police station or the like in case of the emergency, and determines a funeral hall and a funeral undertaker in the area in response to the various requests, a payment method or the like as total funeral expense, in the case of the funeral.