Title:
デバイスの問題を修正するためにユーザを援助する方法、システム、及びシステムの作成方法
Document Type and Number:
Japanese Patent JP4965292
Kind Code:
B2
Abstract:
A method for assisting a user to correct a problem with a device, such as a printer includes extracting, from records comprising user actions on the device, a string of user actions on the device. The string of user actions is compared with at least one predetermined sequence of user actions for correction of a predefined problem with the device. Based on the comparison, an evaluation is made as to whether at least one prior user has attempted the predetermined sequence and, if so, a procedure is implemented to avoid a user repeating the prior attempt.
Inventors:
Stefania castellani
Nikola Cancelleda
Maria Antonietta Grasso
Jack o'neal
Nikola Cancelleda
Maria Antonietta Grasso
Jack o'neal
Application Number:
JP2007069877A
Publication Date:
July 04, 2012
Filing Date:
March 19, 2007
Export Citation:
Assignee:
XEROX CORPORATION
International Classes:
G06F3/12; G06Q10/00; H04N1/00
Domestic Patent References:
| JP11231729A | ||||
| JP2000222215A | ||||
| JP2002306401A | ||||
| JP8314751A | ||||
| JP2000242653A | ||||
| JP2005128961A | ||||
| JP2005259160A | ||||
| JP2000123028A | ||||
| JP2005102084A |
Attorney, Agent or Firm:
Atsushi Nakajima
Kato Kazunori
Kato Kazunori