To provide a system or the like capable of efficiently carrying out creation of an order form and a delivery instruction.

A DB management server 1 has a database registered with business negotiation information, commodity information, and delivery destination information. When information for specifying a business negotiation subject is received from an employee terminal 5, an instruction creating server 3 searches the database of the DB management server 1 in association with the DB management server 1, business negotiation information corresponding to the received information is specified, and a process of reading commodity information of a commodity indicated by the specified business negotiation information and delivery destination information of a customer indicated by the specified business negotiation information is carried out. The instruction creating server 3 creates instruction data by using the acquired commodity information and delivery destination information, and a format of an instruction regarding ordering and delivery, and sends it to the employee terminal 5. The employee terminal 5 receives and outputs the instruction data.