To solve the problem that when giving in a notice of user's change of address, it is necessary to input new address information or the like, and the occupancy time of an information desk terminal is made long, and that in executing the retrieval of merchandise information or loan simulation by a terminal set in a lobby in a standby time for calling from the information desk, it is assumed that the user is called from the information desk in the middle of the operation, and it is necessary to consider the timing of the calling from the information desk.

An information desk terminal is configured to release the occupancy of an information desk terminal in an early stage by making a customer only select the purposes of coming to a store. Also, the information desk terminal, lobby terminal, window terminal and calling display unit are made to cooperatively operate. That is, the information desk terminal is configured to make the customer select only the purpose of coming to a store, and to guide the customer to the lobby until the customer is called from the window, and the lobby terminal is configured to make the customer perform the preliminary input of transaction available at the customer side. Also, it is possible to call the customer in a proper timing by referring to the operating circumstances of the lobby terminal.