Title:
保守支援装置、保守支援方法及びコンピュータプログラム
Document Type and Number:
Japanese Patent JP7491674
Kind Code:
B2
Abstract:
A maintenance support device includes a memory that stores data of a maintenance manual that describes a first maintenance work to be performed to resolve a failure of an image processing apparatus, and a processor configured to acquire, and store in the memory, work result information corresponding to a second maintenance work that has been performed to resolve the failure of the image processing apparatus, and generate additional information based on the acquired work result information and store in the memory the additional information in association with the data of the maintenance manual.
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Inventors:
Kazuyasu Ogura
Hiroyo Tanaka
Masaki Narahashi
Sou Miyazaki
Satoshi Koyama
Hiroyo Tanaka
Masaki Narahashi
Sou Miyazaki
Satoshi Koyama
Application Number:
JP2019164499A
Publication Date:
May 28, 2024
Filing Date:
September 10, 2019
Export Citation:
Assignee:
NCR CORPORATION
International Classes:
G06Q10/20; G03G21/00; G06F11/07
Domestic Patent References:
| JP2014089643A | ||||
| JP2008123150A | ||||
| JP2004240675A | ||||
| JP2006139647A | ||||
| JP2001067288A | ||||
| JP2008310582A | ||||
| JP2006332890A | ||||
| JP2016012222A | ||||
| JP10320463A |
Foreign References:
| WO2018122918A1 |
Attorney, Agent or Firm:
Patent Attorney Shiga International Patent Office
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