Title:
保留を管理するための方法および装置
Document Type and Number:
Japanese Patent JP7297797
Kind Code:
B2
Abstract:
Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that is perceptible to a calling user that initiated the session, and that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be monitored to determine, based on processing of the audio stream, a candidate end of the on hold status. In response, a response solicitation signal is injected into an outgoing portion of the audio. The audio stream can be further monitored for a response (if any) to the response solicitation signal. The response (if any) can be processed to determine whether the end of the on hold status is an actual end of the on hold status.
Inventors:
Cassandra Shea
Luis Carlos Cobo Ruth
Luis Carlos Cobo Ruth
Application Number:
JP2020569973A
Publication Date:
June 26, 2023
Filing Date:
June 28, 2018
Export Citation:
Assignee:
Google LLC
International Classes:
G10L15/00; H04M1/00; G10L25/78; H04M1/27453; H04M1/72454
Foreign References:
| US20100303227 | ||||
| US20050147227 | ||||
| US20160021247 | ||||
| US20090136014 | ||||
| US20160191702 |
Attorney, Agent or Firm:
Yasuhiko Murayama
Shinya Mihiro
Tatsuhiko Abe
Shinya Mihiro
Tatsuhiko Abe