Title:
CALL NOTIFICATION WITH RICH CALLER IDENTIFICATION
Document Type and Number:
WIPO Patent Application WO2007109342
Kind Code:
A9
Abstract:
Communication systems and methods are described that include call notification with rich caller identification. Components of the communication systems are configured to receive a call for a user via an enterprise voice channel. A call request is automatically generated in response to event data of the received call. The call request includes caller data from enterprise databases or directories. The caller data provides identifying information of the caller to the user via the call request. The call request can include response options by which the user can participate in the call. The call request is routed to a target device of the user via a data channel of the host enterprise. The target device provides the user with multiple action or response options via the call request. The response options include for example accepting the call, delaying the call, forwarding the call, ignoring the call, and ignoring the caller.
Inventors:
CHATTERJEE SAURAV (US)
PERFETTO JOSH (US)
RANA HEMENDRA (US)
FULLARTON PAUL (US)
SHAH ANKUR (US)
PERFETTO JOSH (US)
RANA HEMENDRA (US)
FULLARTON PAUL (US)
SHAH ANKUR (US)
Application Number:
PCT/US2007/007063
Publication Date:
November 08, 2007
Filing Date:
March 21, 2007
Export Citation:
Assignee:
CISCO SYSTEMS INC (US)
CHATTERJEE SAURAV (US)
PERFETTO JOSH (US)
RANA HEMENDRA (US)
FULLARTON PAUL (US)
SHAH ANKUR (US)
CHATTERJEE SAURAV (US)
PERFETTO JOSH (US)
RANA HEMENDRA (US)
FULLARTON PAUL (US)
SHAH ANKUR (US)
International Classes:
H04M3/42; H04J99/00
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