Title:
METHOD AND APPARATUS FOR IDENTIFYING DISSATISFIED USERS IN GROUP, DEVICE, AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2021/135842
Kind Code:
A1
Abstract:
A method and an apparatus for identifying dissatisfied users in a group, a device, and a storage medium. Said method comprises: acquiring attribute feature data of a group to be predicted under a group service, the attribute feature data being used for characterizing a group user attribute of said group (101); and performing classification on said group on the basis of the attribute feature data of said group and an identification model of dissatisfied users in a group, and identifying said users in the group service (102), said model being generated on the basis of attribute feature data and group satisfaction of a plurality of group samples of the group service. The present invention can realize, on the basis of said model, the classification of a group that has not participated in satisfaction evaluation in the group service, and then identifies potential dissatisfied users in the group.
Inventors:
CHENG YINCHAO (CN)
LIU NING (CN)
LIU XIAOYU (CN)
XIE QIFANG (CN)
LIU NING (CN)
LIU XIAOYU (CN)
XIE QIFANG (CN)
Application Number:
PCT/CN2020/134359
Publication Date:
July 08, 2021
Filing Date:
December 07, 2020
Export Citation:
Assignee:
CHINA MOBILE COMM CO LTD RES INST (CN)
CHINA MOBILE COMMUNICATIONS GROUP CO LTD (CN)
CHINA MOBILE COMMUNICATIONS GROUP CO LTD (CN)
International Classes:
G06Q30/02
Domestic Patent References:
| WO2016196526A1 | 2016-12-08 |
Foreign References:
| CN109299265A | 2019-02-01 | |||
| CN110188796A | 2019-08-30 | |||
| CN110222272A | 2019-09-10 | |||
| US20120150854A1 | 2012-06-14 |
Attorney, Agent or Firm:
CHINA PAT INTELLECTUAL PROPERTY OFFICE (CN)
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