METHOD AND DEVICE FOR CHAT-BASED CUSTOMER PROFILE CREATION THROUGH MULTIPLE REPRESENTATIVES

WIPO Patent Application WO/2022/103068

A1

Provided is a method for chat-based customer profile creation through multiple representatives that is provided by a customer profile creation system. The method of the present disclosure comprises the steps of: creating a profile template database by changing to a general information domain on the basis of customer information required for a product or service; receiving, from a user terminal, at least one first message of a user through a first chat room with a first representative; extracting first intent data of the corresponding user by analyzing each of the at least one first message; creating a first customer profile by matching the first intent data to profile template data; receiving, from the user terminal, at least one second message of the user through a second chat room with a second representative; extracting second intent data of the corresponding user by analyzing each of the at least one second message; creating a second customer profile by matching the second intent data with the profile template data; and creating a fusion customer profile on the basis the first customer profile and the second customer profile.

JUNG JINMO (KR)
KIM JUNGJUN (KR)
GWAK TAEHO (KR)
LEE JUNSUP (KR)
PARK JUYOUNG (KR)
LEE TAECHOON (KR)
PARK SANGHUN (KR)

PCT/KR2021/015899

May 19, 2022

November 04, 2021

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ENTPR BLOCKCHAIN CO LTD (KR)

G06Q30/02; G06F16/9535; G06F40/35

KR102119404B1	2020-06-05
KR20100128068A	2010-12-07
KR20190029509A	2019-03-20
KR20180022762A	2018-03-06
KR20180118669A	2018-10-31
KR102274335B1	2021-07-07

PENTAS INTELLECTUAL PROPERTY LAW FIRM (KR)

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