Title:
SYSTEM AND METHOD FOR SEMINAR RESERVATIONS
Document Type and Number:
WIPO Patent Application WO2002091128
Kind Code:
A3
Abstract:
The invention is a seminar reservations system and method including at least a central reservations engine (102) and an employee interface (130) where various engines and interfaces are configured to transmit, receive, and store seminar-related information. The employee interface allows employees to review, schedule and cancel seminars directly without live operator assistance. The present invention also includes a system and method for additional interfaces including a call center interface for assisting employees with reservations processes, a client administration interface (104) for scheduling seminars and managing employee user access to the reservations system, and a master administration interface (140) for managing client interaction with the reservations system.
Inventors:
MARGESON JAYE A
KELLER AMY D
EATON MARTIN
EATON MALCOLM
KELLER AMY D
EATON MARTIN
EATON MALCOLM
Application Number:
PCT/US2002/014676
Publication Date:
March 06, 2003
Filing Date:
May 09, 2002
Export Citation:
Assignee:
AMERICAN EXPRESS TRAVEL RELATE (US)
International Classes:
G06Q10/00; (IPC1-7): G06F17/60
Foreign References:
| US5948040A | 1999-09-07 | |||
| US5909668A | 1999-06-01 | |||
| US5237499A | 1993-08-17 |
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