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Title:
CONTACT CONTROL SYSTEM AND CONTACT CONTROL PROGRAM
Document Type and Number:
Japanese Patent JP2007048039
Kind Code:
A
Abstract:

To provide a contact control system and a contact control program, making a storage device store latest information from a result of contact as customer data.

This contact control system has a contact controller 10 and an operator terminal 30a. The contact controller 10 has: a contact data storage processing part 13 storing contact data 21; a contact control part 14 generating a list screen including a record specifying processing that is a target of the contact, displaying it on a display device of the operator terminal 30a, and executing the processing for the contact specified by the record included in the list screen; contact processing parts 16-19 storing records associated with contents of the contact and a date of the contact as contact history data 22; and a customer data storage processing part 15 storing a record including an identifier of a customer of the contact data and an attribute of the customer as the customer data 23.


Inventors:
SANO KAZUHITO
TAKAYAMA SHIGEKI
Application Number:
JP2005231918A
Publication Date:
February 22, 2007
Filing Date:
August 10, 2005
Export Citation:
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Assignee:
TOSHIBA CORP
TOSHIBA SOLUTIONS CORP
International Classes:
G06Q10/00; G06Q30/02; G06Q50/00
Attorney, Agent or Firm:
Hidekazu Miyoshi
Iwa Saki Kokuni
Kawamata Sumio
Nakamura Tomoyuki
Masakazu Ito
Shunichi Takahashi
Toshio Takamatsu