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Title:
EVALUATION PROGRAM, EVALUATION METHOD, AND INFORMATION PROCESSING APPARATUS
Document Type and Number:
Japanese Patent JP2023147607
Kind Code:
A
Abstract:
To provide an evaluation program, an evaluation method, and an information processing apparatus for predicting an occurrence of an inquiry.SOLUTION: In a prediction system including a reception apparatus, a prediction apparatus, a user terminal, and a notification destination terminal, the prediction apparatus 102 includes: a determination unit 311 that determines a proficiency level of a user to a target process based on a performance of the user performing the target process in a predetermined period; and an evaluation unit 312 that evaluates a possibility of an occurrence of an inquiry from the user based on a plurality of processing times taken to perform the target process by a plurality of users each having a proficiency level similar to the proficiency level to the target process at a predetermined reference or above and the processing time taken to perform the target process by the user.SELECTED DRAWING: Figure 3

Inventors:
KONDO NOBUYUKI
YAMASHITA TOMONORI
NISHIMURA TETSUYA
Application Number:
JP2022055198A
Publication Date:
October 13, 2023
Filing Date:
March 30, 2022
Export Citation:
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Assignee:
FUJITSU LTD
International Classes:
G06Q10/04; G06Q10/0639
Attorney, Agent or Firm:
Hiroyoshi Aoki
Masayuki Amada
Yoshiyuki Ohsuga