ISSUE ALLOCATION METHOD AND ISSUE ALLOCATION APPARATUS

Title:

ISSUE ALLOCATION METHOD AND ISSUE ALLOCATION APPARATUS

Document Type and Number:

Japanese Patent JP2006126884

Kind Code:

A

Abstract:

To provide a system which permits additional selection of a person in charge according to changes in various situations, regarding a failure/inquiry issue received from a customer.

A most suitable worker is reselected by a worker selection part 113, according to information acquired through periodic monitoring with a monitor part 114, a change in worker situations received with a worker information processing part 107, a change in issue situations received with an issue information processing part 108, and a change in customer information received with a customer information processing part 109.

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Inventors:

SASAKI JUNKO
OSAKA HIROE
SUGANAMI YUSUKE

Application Number:

JP2004310279A

Publication Date:

May 18, 2006

Filing Date:

October 26, 2004

Export Citation:

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Assignee:

HITACHI LTD

International Classes:

G06Q10/00; G06Q10/06; G06Q30/02; G06Q50/00; G06Q50/10

Attorney, Agent or Firm:

Yasuo Sakuta
Manabu Inoue

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