To provide a system, method, server and program for collection and delivery support, which not only can enhance the efficiency of collection and delivery business, but also are effective as a customer service.

A collection and delivery scheduled route is formed in reference to a collection and delivery area information database 23 and a package information database 24, delivery scheduled times are calculated, and a package delivery scheduled date and a point to be given to a consignee are reported to a delivery destination. A collection and delivery route is decided based on a reply content returned from a consignee terminal 5 and transmitted to a delivery service company terminal 4, and the acquired point of the consignee is calculated based on information related to delivery completion transmitted from the delivery service company terminal 4.