Title:
CUSTOMER SERVICE SYSTEM, SERVER, CONTROL METHOD, AND PROGRAM
Document Type and Number:
Japanese Patent JP2022142512
Kind Code:
A
Abstract:
To provide a customer service system, a server, a control method, and a program that provide an appropriate customer service according to a reaction of a visitor.SOLUTION: In a customer service system for providing a customer service using a robot for customer service, a program causes a computer to function as first acquisition means S2 that acquires first information relating to a subject of conversation provided by a responsible person in a business negotiation of a visitor and the responsible person, second acquisition means S3 that acquires a detection result relating to words and actions of the visitor by the robot, estimation means S4 that estimates a reaction of the visitor based on the detection result acquired by the second acquisition means, and output means S5 that outputs second information relating to the reaction estimated by the estimation means.SELECTED DRAWING: Figure 5
Inventors:
ITO REO
HAN SEIBUN
TSUKAMOTO TOMOHIRO
OKABE ERIKO
KAWASAKI YUICHI
FUKUSHIA MIE
HAN SEIBUN
TSUKAMOTO TOMOHIRO
OKABE ERIKO
KAWASAKI YUICHI
FUKUSHIA MIE
Application Number:
JP2021042707A
Publication Date:
September 30, 2022
Filing Date:
March 16, 2021
Export Citation:
Assignee:
HONDA MOTOR CO LTD
International Classes:
G06Q50/10; B25J13/00; G06Q10/04
Attorney, Agent or Firm:
Patent Business Corporation Otsuka International Patent Office
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